Terms of Service - Spandan Cloud PLMS

1. Acceptance of Subscription Terms

By subscribing to or accessing Spandan Cloud PLMS, you agree to comply with and be bound by these Terms of Service. These terms apply to all diagnostic centers, pathologists, lab technicians, and staff members using the platform.

2. SaaS License & Authorized Use

Spandan Cloud grants your diagnostic center a non-exclusive, non-transferable, cloud-based subscription license to use our LIS software, report designer, and inventory management modules during your active subscription period.

3. Service Availability & SLA (99.9% Uptime)

We guarantee a 99.9% uptime SLA for cloud server availability. Scheduled system maintenance will be communicated at least 48 hours in advance during off-peak hours (typically 1:00 AM - 3:00 AM IST).

4. Subscription Billing & Cancellations

Subscription fees are billed on a monthly or annual basis depending on your plan (Starter, Growth, or Enterprise). You can upgrade, downgrade, or cancel your subscription at any time with zero cancellation penalties.

5. Diagnostic Accuracy Responsibility

Spandan Cloud provides diagnostic tools, AI reference ranges, and LIS interfacing utilities. However, final verification and sign-off on all patient test reports remain the sole professional responsibility of authorized registered pathologists.

6. Legal Contact & Inquiries

For legal inquiries, terms clarification, or SLA agreements, contact us at info@rudrabyte.com.